Refund Guarantee

1. Returns and Right of Withdrawal

Rollanddine aims to handle return and refund requests fairly and in accordance with applicable UK and European consumer protection laws.

For eligible online purchases, consumers generally have the right to withdraw from the purchase within 14 calendar days of receiving the goods, without giving a reason. Where an order consists of multiple goods delivered separately, the withdrawal period normally begins when the consumer receives the final item.

To exercise this right, please notify us within the applicable 14-day period by emailing catalog@rollanddine.com. Please include your order number and a clear statement that you wish to withdraw from the purchase.

After notifying us, you must return the goods within 14 calendar days. Unless the goods are faulty, damaged, incorrectly supplied, or applicable law provides otherwise, the direct cost of returning the goods is payable by the customer. Goods may be handled as reasonably necessary to establish their nature, characteristics and functioning. Customers may be liable for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by law.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

2. Return Address

Please send authorised returns to the following address:

Rollanddine Returns Department
3 Harcourt Way
Meridian Business Park
Leicester
England
LE19 1WP
United Kingdom

Please contact us before sending a return so that we can identify your order and provide relevant instructions. Include your order number inside the parcel or on the accompanying documentation. Please retain your postage receipt and tracking details until the return has been resolved.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or different from the item ordered, please contact catalog@rollanddine.com and provide your order number, a description of the issue and photographs showing the item and any visible damage, where reasonably available.

Where the photographs and order details provide sufficient information, we may arrange an appropriate refund or replacement without requiring the damaged item to be returned. If further inspection or return is reasonably necessary, we will explain the next steps.

Remedies will be handled in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. Customers retain any statutory rights relating to faulty or non-conforming goods, including rights that may apply beyond the initial 14-day withdrawal period.

Please contact us as soon as reasonably practicable after discovering a problem so that we can assess the matter and advise on the appropriate resolution.

4. Order Processing and Delivery

Orders are normally processed within 1–3 business days after payment confirmation. Once dispatched, delivery to eligible European destinations generally takes 5–10 business days, depending on the destination and carrier service.

We work with carriers including DHL, FedEx and UPS Priority services, as appropriate for the destination and shipment. Tracking notifications may be sent to the email address provided at checkout at key stages, such as dispatch, arrival at a carrier facility and local delivery, where tracking updates are available.

If your order has not arrived within the estimated delivery period, please email catalog@rollanddine.com with your order number. We will review the shipment and, where appropriate, investigate with the carrier. Following the investigation, we will assess the circumstances and arrange a suitable resolution, which may include a replacement or refund in accordance with applicable law.

Delivery estimates are provided for guidance and do not remove any statutory rights you may have if goods are not delivered within the period required by law.

5. Refund Eligibility and Processing

For a valid withdrawal, we will refund payments received for the returned goods and the cost of the least expensive standard delivery option offered, where required by law. We are not required to reimburse additional delivery costs arising from a more expensive delivery option selected by the customer.

Refunds will normally be issued using the original payment method unless the customer expressly agrees otherwise and the alternative is lawful. We may withhold the refund until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first, except where applicable law requires otherwise.

Where a refund is due, it will be processed within the period required by applicable law. Your bank or payment provider may require additional time to display the funds in your account.

For faulty, damaged or incorrectly supplied goods, the refund or other remedy will be determined in accordance with the applicable statutory rights and the circumstances of the order.

6. Payment Methods

Payments are accepted through the payment options displayed at checkout. These may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other supported electronic payment methods or electronic wallets displayed at checkout

Refunds are generally returned to the original payment method. The availability of a particular payment option may depend on the checkout configuration, customer location and payment provider requirements.

7. Items Not Eligible for Ordinary Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods where a specific legal exception applies. Any such exception will be applied only where permitted by the relevant law. This section does not exclude remedies for faulty, damaged or incorrectly supplied goods.

8. Contact Us

For return requests, refund enquiries or delivery issues, please contact:

Rollanddine Customer Service
Email: catalog@rollanddine.com
Telephone: +44 116 366 0052
Address: 3 Harcourt Way, Meridian Business Park, Leicester, England, LE19 1WP, United Kingdom

Please include your order number in all correspondence to help us locate your purchase and respond efficiently.