Delivery And Shipping

1. Order Processing Time

Rollanddine generally processes orders within 1–3 business days after payment has been confirmed.

Processing includes order review, item preparation, packaging and dispatch arrangements. Business days exclude weekends and applicable public holidays.

Orders are processed according to the details submitted at checkout. Customers should review their delivery address and contact information carefully before completing a purchase.

2. Shipping Destinations

We offer delivery to eligible destinations across Europe. Available destinations and applicable delivery charges are displayed during checkout.

Delivery availability may vary depending on the destination and the carrier services available for the order.

3. Shipping Methods and Delivery Time

We work with established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and service availability.

The estimated transit time is 5–10 business days after dispatch. This period is separate from the order processing time of 1–3 business days.

The overall time from purchase to delivery will generally include both processing and transit. Actual delivery times may vary according to the destination, carrier operations, public holidays and local delivery conditions.

The stated transit period is an estimate rather than a guaranteed delivery date.

4. Dispatch Address

Orders are dispatched from the following address:

Rollanddine Dispatch Address
3 Harcourt Way
Meridian Business Park
Leicester
England
LE19 1WP
United Kingdom

5. Shipment Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout, with tracking details where available.

Where supported by the carrier, tracking notifications may also be sent at relevant stages, including:

• Dispatch from our premises.
• Arrival at a carrier facility.
• Arrival at a local delivery facility.
• Local delivery progress and out-for-delivery updates.

Tracking updates depend on the carrier’s scanning and reporting arrangements. There may be intervals between updates while an order is in transit.

Customers should check their inbox and spam folder for shipping notifications.

6. Delivery Delays

If your order has not arrived within the estimated 5–10 business-day transit period, please contact us at catalog@rollanddine.com and include your order number.

We will review the available tracking information and, where appropriate, open an enquiry with the relevant carrier.

Following the investigation, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement shipment or a full refund, in accordance with applicable law and your statutory rights.

A carrier investigation does not remove our obligations to the customer under the applicable purchase contract.

7. Lost or Missing Parcels

If tracking indicates that a parcel is missing, or the parcel has not arrived within the applicable delivery period, please contact our customer service team.

We will review the order and delivery records and liaise with the carrier where appropriate. Depending on the findings and applicable legal requirements, we will arrange a suitable remedy, including a replacement or refund where required.

The risk of loss of or damage to goods remains with us until the goods are received by the customer or a third party identified by the customer, other than the carrier, except where a different rule lawfully applies to a carrier independently appointed by the customer.

Customers are not required to pursue a carrier in place of their contractual rights against us.

8. Incorrect or Incomplete Delivery Details

Customers are responsible for entering accurate delivery details at checkout.

If you discover an error after placing an order, contact us as soon as possible. We will review whether the details can be amended before dispatch.

Once an order has been handed to a carrier, changes may depend on the carrier’s procedures and may not be available.

This provision does not exclude any rights or remedies available under applicable law.

9. Delivery Attempts and Undelivered Orders

Delivery attempts, collection arrangements and redelivery options may vary according to the carrier and destination.

If a carrier reports that delivery could not be completed, please follow the instructions provided in the tracking notification or contact us for assistance.

Where a parcel is returned to us, we will review the circumstances and contact the customer to determine the appropriate next steps. Any deductions or additional delivery charges will be applied only where permitted by applicable law and the terms disclosed before purchase.

10. Damaged Parcels or Incorrect Items

If an order arrives damaged or contains an incorrect item, please email catalog@rollanddine.com with your order number and a description of the issue. Photographs may help us assess the matter more efficiently.

We will review the information and advise you of the next steps, which may include a replacement or refund where appropriate.

Any request for evidence or return of goods will be handled in accordance with applicable law and will not restrict your statutory rights.

11. Contact Information

For questions about shipping, tracking, delayed orders or delivery arrangements, please contact:

Brand: Rollanddine
Company Name: EVERYTHING BRANDED LIMITED
Company Registration Number: 07216411-GB 991307996
Business Address: 3 Harcourt Way, Meridian Business Park, Leicester, England, LE19 1WP
Dispatch Address: 3 Harcourt Way, Meridian Business Park, Leicester, England, LE19 1WP
Email: catalog@rollanddine.com
Telephone: +44 116 366 0052
Website: www.rollanddine.com

Please include your order number in shipping enquiries so that we can identify the relevant order and review the delivery status.